frequently asked questions

How much experience does the company have?

The officially registered company Perevozka has been providing passenger transportation services since 2018 and carries out transportation and delivery of goods to any part of Ukraine and abroad. During this time, the employees of the international logistics service have gained extensive experience and ensured convenience for Ukrainians in their travels. Door-to-door transportation services allow passengers to reach their destination faster. And advance booking of comfortable buses guarantees a beneficial payment system for passengers.

To which countries are parcels delivered?

Goods are delivered across Ukraine and internationally — to the USA, Canada, and throughout Europe, including Slovakia, the Czech Republic, and other countries in the region. Loyalty discounts are available for regular customers. Place a delivery order in four steps and track where your cargo is heading through the international carrier's personal cabinet.

What are the rules for cargo transportation?

The rules for international cargo transportation services are very simple: any items or products that are not in the list of restrictions and prohibitions are allowed. For example, it is prohibited to transport and deliver tobacco and alcohol products, weapons, ammunition, injectable medications, etc. abroad. A detailed list is available on the international company's website. You can also check with the dispatcher about prohibited products before packing and shipping.

What is the delivery and handover procedure for parcels?

Before starting a shipment order, you should use the convenient form on the company's website, where you need to enter the country from which the parcel will be sent and the final destination. Then specify the weight, and the calculator will calculate the cost of your cargo and the delivery time in days. After that, use the "Place a shipment" button and make your order through the Telegram channel (bot), earning points and using them for discounts on cargo transportation. You can also use the dispatcher ordering service and make arrangements with them.

Can I cancel a booking?

We have introduced a quality seat booking service for passengers on comfortable buses for specific dates and coordinated this with other clients. If you change your mind, there are no obstacles to canceling the service. The company's booking can be canceled at any time — we value your time and your personal right to change your decision. Therefore, we do not interfere with your choice.

How do I book transportation or delivery?

You can submit a request on the website, message us in a messenger, or call us. To place an order, simply provide the route, date, number of passengers or parcel details.

What routes do you operate?

We operate throughout Europe and Ukraine. Main destinations include Slovakia, Ukraine, Germany, Czech Republic, Poland, and other EU countries.

Do you offer transfers across Europe?

Yes, we provide individual transfers from Slovakia to any country in Europe. Door-to-door service is available.

Can I rent a car in Slovakia?

Yes, we offer car rental in Slovakia. Various vehicle classes are available — for personal trips, business, or travel.

How much do your services cost?

The price depends on the route, number of passengers or parcel size, and urgency. We always provide an individual quote with no hidden fees.

How long does parcel delivery take?

Delivery times depend on the route, but typically range from 1 to 3 days within Europe and for Ukraine–Europe directions. We work as fast as possible without compromising quality.

Do you offer door-to-door delivery?

Yes, we pick up and deliver parcels or passengers directly to the specified address.

What is the maximum parcel weight?

International cargo transportation carried out through Perevozka has no weight restrictions. So there's no need to worry about reducing the volume of your parcel. The vehicles are designed for large, bulky cargo. The only thing to note is that the cargo, once received by the courier, will be reweighed, and the payment information will be sent to the customer.

Do you deliver oversized cargo?

Many clients ask various questions. For example, what parcel weight is allowed. Should you worry about small cargo? No. You can fully trust the couriers of the international transportation company even with important documents or other valuables of very low weight.

When and how is the service paid for?

Several payment methods are available for cargo delivery. You can pay for the parcel either before delivery or upon receipt. Money can be transferred to the company's account in various currencies (hryvnias or euros), or after receipt, also to the account (using your own bank card) or in cash.

What is the booking procedure for passengers?

Booking seats on a comfortable bus allows you to get a ticket at a reduced price. When ordering a seat for a date that is in demand — that is, if many people are booking for your chosen date — the trip price will gradually decrease. The service is carried out through the international carrier's official website, as well as through the dispatcher.

Why choose Perevozka?

The international company Perevozka has many advantages. First and foremost, there is no prepayment for transportation. We do not require advance payments — your delivery order for a specific date and handing the cargo to a company employee is sufficient. Additionally, there is the option to insure the cargo against any force majeure circumstances. An important quality indicator of the company is fast delivery and passenger transportation to any address in Ukraine or abroad (within Europe). Comfortable bus routes let you forget about most distracting factors. We understand that the price factor is also very important when choosing a carrier, so we have set optimal pricing that will save your budget and help you accumulate savings.

Can large or non-standard parcels be sent?

Yes, we transport both standard and oversized cargo. Share the details and we will find the best solution.

Is transportation safe?

We guarantee the safety of passengers and cargo: our drivers are experienced, vehicles are modern, and cargo insurance is available.

Can I track my parcel?

Yes, we provide delivery status updates and are always in contact with the client.

Do you work with business clients?

Yes, we work with companies and offer favorable terms for regular shipments.

Can I order urgent transportation?

Yes, we handle urgent orders — contact our manager for details.

What vehicles do you use?

We use modern, comfortable and technically sound vehicles for passenger transportation and delivery.

How can I contact you?

You can reach us via the website, phone, or messengers — we respond as quickly as possible.

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