Complaint Procedure – Process for Handling Complaints and Claims

Services on the website www.perevozka.delivery (hereinafter referred to as the "Website") are provided by PEREVOZKA s.r.o., registered at Arm. gen. Svobodu 6445/26, Prešov 080 01, IČO: 53 954 963, registered in the Commercial Register of the District Court of Prešov, Section: Sro, Insert No. 42655/P (hereinafter referred to as the "Operator" or "Provider").

The customer (client) is any natural or legal person who submits an electronic order form for goods or services.

This procedure regulates the process of submitting complaints about services offered and provided by the Provider.

The Provider is responsible for ensuring the quality of the services offered to the Customer in accordance with the nature of the services provided.

The Provider is responsible for defects in the services offered during their provision to the Customer.

The Customer is obliged to immediately report any defects or shortcomings of the provided service during the provision of the service.

The place for submitting a complaint is the Provider's registered office at Mickiewiczova 2249/4, Bratislava, 811 07, or by email at perevozka.slovakia@gmail.com.

The Provider issues the Customer a written confirmation of when the complaint was submitted, what it contains, what method of resolving the complaint is requested, and this in writing immediately upon receipt of the complaint.

The Provider reserves the right not to accept a complaint if the reduction in the quality of the Service was caused by circumstances that exclude the Provider's liability.

Within the legal warranty period, complaints are regulated by consumer protection law in its current and effective version.

This Complaint Procedure is available at the Provider's premises and is also published on the Provider's website.

This Complaint Procedure takes effect from 13.03.2023.